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  • Why won’t my aspara turn on even though it’s plugged in?
    Make sure the plug to the power cord is plugged into an outlet and to the aspara. Reset your aspara to factory setting by gently inserting a pin/straightened paperclip to the reset pinhole.
  • Why aren't the lights working?
    The lights will be turned off automatically after sunset in planting mode (according to your settings), check the time on your aspara. Unplug and replug aspara. Reset your aspara to factory setting by gently inserting a pin/straightened paperclip to the reset pinhole. Connect aspara to a Wi-Fi network to ensure it stays up-to-date.
  • How do I adjust the lights?
    You can only adjust the lights when planting program has started. Start planting program by selecting “Yes” when “Start Now?” is displayed.
  • I have lost one of the removable parts, what should I do?"
    Place an order via www.aspara.hk or contact your nearest authorised service centre
  • What should I do if my plants aren't growing?
    Please check if any notifications have been ignored. Connect aspara to the aspara app to monitor the plant conditions.
  • Why are my plants turning yellow?
    Please add nutritients according to the instructions. We would recommend using our nutrients for the best plant growth
  • When is the right time to harvest?
    You can check your planting status in the aspara app. You can refer to the suggested harvest time printed on each seed capsule.
  • What if I run out of seed capsules?
    Place an order via www.aspara.hk or through your local authorised stores
  • How do I get the aspara app?
    You can simply search “aspara™” in the app store of your device.
  • How do I connect my aspara to the app?
    Place your aspara in an area with WiFi coverage. Go to the aspara app, press “+” on the top right corner and connect your aspara to your preferred Wi-Fi Network.
  • What should I do if I can’t control my aspara with the app?
    Open the aspara app and check if your aspara is shown on the list. If yes, close the app and reload it again If no, press “+” on top right corner and connect to your apsara.
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